Service savvy health care : one goal at a time
For managers who have the basics of service management in place, this nuts-and-bolts guide helps tackle service weaknesses that cut across all work teams. It provides the tools needed to engage all staff in accomplishing significant results by adopting and focusing on one service improvement goal at a time
Livre imprimé, English, ©1998
AHA Press, American Hospital Pub., Chicago, ©1998