Police-community relations and the administration of justice
Print Book, English, ©2008
Pearson/Prentice Hall, Upper Saddle River, N.J., ©2008
xv, 444 pages : illustrations ; 26 cm
9780132193726, 0132193728
70775745
1. The administration of justice and the police
Introduction
The idea of justice
Justice defined
The mission of a justice system
The challenges of administering justice in a free society
The components of the U.S. justice system
The structure of the police system in America
Where the police "fit" within the U.S. justice system
2. Police role concept in a changing society
Great expectations
Perception
Role concept
The police officer's roles
Police role conflict
Formation of role concepts
The media and role concepts
Factors and conditions of change
The paradoxes of police practice
Toward a realistic role concept
Toward a congruent role
Elements of change
Criteria for change
Policing in a changing society. 3. Police-community relations : an overview
The police-community environment
Defining police-community relations
Acceptance of the concept of police-community relations
Acceptance as a sign of progress
Tight finances and their effects
A historical perspective
Selling the police to the people
Internalizing community relations
Systems and communities
The many communities in community relations
4. Public relations and community relations : a contrast
Public relations and/or community relations?
Common framework for analyzing community and public relations
Processes involved in the activity
Citizen involvement
Program examples. 5. The public and the police : a consortium of communities
External communities
Internal communities
6. Relations with the police organization
Life inside a police organization
The formal organization
Organizational units
The informal organization
Police organizational considerations
Dealing with other employees
Dealing with subordinates
Dealing with peers
7. Coping with the human experience of being a cop
Change and the police
What policing does to the police
Social hazards of policing
Economic hazards of policing
Health hazards
Coping with being a cop. 8. The communication process
Communication in action
The process of communication
Modes of interpersonal communication
Verbal and paralanguage cues
Kinesics and proxemics cues
Symbolic cues
Official communication
Effective listening
Empathy
Blocks to effective communication
Strategies of change
9. Police discretion and community relations
Discretion in the system
Selective and discriminatory enforcement
Decision making at an administrative level
Decision making at an operational level
Justifications for selective enforcement
The question of professionalism
Legal authority for selective enforcement
Writs of Mandamus
Selective enforcement and appropriate guidelines
Structuring police discretion
Looking toward tomorrow. 10. Community policing
The evolution of police service models
The development of community police models
Technological advances and community policing
The current status of community policing
Community policing applications
Recommendations for implementing community policing
11. The media link
Massive media impact
Community relations context
Commitment to crime coverage
Exploitation of crime news
Public reaction to media coverage
Conflict between media and police
A clear need for guidelines
Setting guidelines
Crisis guidelines for the media
Ongoing problems
Strategies for the future
New mutual goals. 12. Special populations and the police
Special problems for the police
Understanding the young
Understanding the elderly
Understanding the handicapped
Understanding the homeless
Youth, the elderly, the handicapped, and the homeless : shared problems
Youth, the elderly, the handicapped, and the homeless : a few contrasts
The problems with programs
A new approach
13. Community relations in the context of culture
The cultural context of community relations
Cross-cultural factors
Improving community relations in the context of culture
14. The dilemmas of dissent and political response
Dissent : catalyst of progress
Arenas for dissent
Strategies of dissent and response
Escalation and de-escalation of conflict
Outcomes
The battle of Seattle. 15. Conflict management
Maintaining an orderly community
Crisis negotiations
Hostage negotiations
A broader concept
Conflict intervention at the community level
16. Community participation in the new millennium
The concept of community participation
Development of community participation
Systems and community values
Two types of community participation
Police-community relations in the new millennium
The impact of world and national events on communities
The war on terror and impacts of homeland security
Improving police-community relations in the new millennium
Choosing community-specific strategies
Recommended police-related Web sites