Quality and the academic library : reviewing, assessing and enhancing service provision
P. J. Atkinson (Editor)
xxi, 313 pages : illustrations ; 23 cm
9780128021057, 0128021055
926743094
Ebook version :
Machine generated contents note: 1. Introduction
Endnote / Jeremy Atkinson
References / Jeremy Atkinson
2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson
Case Studies / Jeremy Atkinson
Endnotes / Jeremy Atkinson
References / Jeremy Atkinson
3. The Institutional HE Quality Perspective / Jeremy Atkinson
Internal Measures / Ann Holmes / Fiona Parsons
Surveys / Ann Holmes / Fiona Parsons
Other Mechanisms / Ann Holmes / Fiona Parsons
Quality Assurance Agency / Ann Holmes / Fiona Parsons
Impact / Ann Holmes / Fiona Parsons
Endnotes / Ann Holmes / Fiona Parsons
References / Ann Holmes / Fiona Parsons
4. Academic Libraries and Quality Reviews Within the United Kingdom / Ann Holmes / Fiona Parsons
Principles / Gemma Long / Danny Saunders
Reviewing Higher Education / Gemma Long / Danny Saunders
The Quality Code / Gemma Long / Danny Saunders
^ Perceptions from the Academic Library Community / Gemma Long / Danny Saunders
Evidence of Good Practice and Recommendations for Improvement / Danny Saunders / Gemma Long
Conclusions / Gemma Long / Danny Saunders
Endnotes / Gemma Long / Danny Saunders
References / Gemma Long / Danny Saunders
5. Self and Peer Assessment at Maynooth University Library / Gemma Long / Danny Saunders
Context / Helen Fallon / Jon Purcell
Elements in the Quality Review process / Helen Fallon / Jon Purcell
Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell
Outcomes / Helen Fallon / Jon Purcell
Conclusion / Helen Fallon / Jon Purcell
Endnote / Helen Fallon / Jon Purcell
6. Reviews of Library Services: An Overview / Helen Fallon / Jon Purcell
Reviews of the Overall Service / Jeremy Atkinson
References / Jeremy Atkinson
7. Review of the Cardiff University Health Library Service / Jeremy Atkinson
^ Rationale / Janet Peters / Meg Gorman / Eryl Smith
Aims and Objectives / Janet Peters / Meg Gorman / Eryl Smith
Methods / Janet Peters / Meg Gorman / Eryl Smith
Outcomes / Janet Peters / Meg Gorman / Eryl Smith
How the Report Was Used / Janet Peters / Meg Gorman / Eryl Smith
Impact / Janet Peters / Meg Gorman / Eryl Smith
Conclusions / Janet Peters / Meg Gorman / Eryl Smith
Endnotes / Janet Peters / Meg Gorman / Eryl Smith
References / Janet Peters / Meg Gorman / Eryl Smith
8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Janet Peters / Meg Gorman / Eryl Smith
Introduction, Rationale and Context / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
Methodology / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
Outcomes / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
Use of the Review / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
Impact / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
^ Conclusions / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
9. Academic Libraries and Student Support: An Overview / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper
Background / Jeremy Atkinson
Standards, Monitoring and Evaluation / Jeremy Atkinson
Student Lifecycle / Jeremy Atkinson
New and Innovative Services / Jeremy Atkinson
Student Engagement and Patron-Driven Acquisition / Jeremy Atkinson
Removing Barriers and Reaching Out / Jeremy Atkinson
Case Studies and Further Reading / Jeremy Atkinson
Endnotes / Jeremy Atkinson
References / Jeremy Atkinson
10. The National Student Survey: The University of Sheffield Library / Jeremy Atkinson
Introduction / Martin Lewis / Alison Little
A Brief History of Surveys at Sheffield / Martin Lewis / Alison Little
The Library Response / Martin Lewis / Alison Little
Next Steps / Alison Little / Martin Lewis
The NSS and the Developing Quality Management Agenda / Alison Little / Martin Lewis
^ Lessons for the Future / Martin Lewis / Alison Little
References / Martin Lewis / Alison Little
11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Martin Lewis / Alison Little
Introduction / Kate Kelly / Jakob Trischler
User Involvement in Service Design Processes / Jakob Trischler / Kate Kelly
Methodology / Jakob Trischler / Kate Kelly
The Recruitment of Lead Users / Kate Kelly / Jakob Trischler
The Codesign Process / Jakob Trischler / Kate Kelly
The Effect of User Involvement / Jakob Trischler / Kate Kelly
The Implications of Codesign for Service Implementation and Operation / Kate Kelly / Jakob Trischler
Discussion / Jakob Trischler / Kate Kelly
Conclusion and Limitations / Kate Kelly / Jakob Trischler
References / Jakob Trischler / Kate Kelly
^ 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Jakob Trischler / Kate Kelly
Background and the Retail Approach / Matt Cunningham
Recruitment / Matt Cunningham
Library Values / Matt Cunningham
Development of Staff Skills Through Training / Matt Cunningham
Investors in People (IIP) and Customer Service Excellence (CSE) / Matt Cunningham
External and Internal Validation / Matt Cunningham
The Benefits and Challenges of Our Plan / Matt Cunningham
The Future / Matt Cunningham
References / Matt Cunningham
13. Academic Libraries and Research Support: An Overview / Matt Cunningham
The Traditional Role: Library Collections and Support in Finding Information / Jeremy Atkinson
A Changing Role for Libraries in Research Support? / Jeremy Atkinson
Case Studies and Further Reading / Jeremy Atkinson
References / Jeremy Atkinson
14. Libraries and the Support of University Research / Jeremy Atkinson
^ Introduction: Universities and Research / Michael Jubb
Libraries and the Support of Research / Michael Jubb
Conclusion / Michael Jubb
Endnotes / Michael Jubb
References / Michael Jubb
15. The Durham Difference: Supporting Research at Durham University / Michael Jubb
Context / Simon Speight
Background / Simon Speight
What Is a 'Quality' Service? / Simon Speight
Review of Services and Benchmarking / Simon Speight
Staffing and Staff Skills / Simon Speight
Benefits of the Changes / Simon Speight
Issues / Simon Speight
Conclusion / Simon Speight
End notes / Simon Speight
References / Simon Speight
16. Research Support Services in South African Academic Libraries / Simon Speight
Introduction / Reggie Raju / Jaya Raju / Glynnis Johnson
New Research Support Services / Reggie Raju / Jaya Raju / Glynnis Johnson
OA Services / Jaya Raju / Reggie Raju / Glynnis Johnson
^ Institutional Repositories / Reggie Raju / Jaya Raju / Glynnis Johnson
Gold OA / Jaya Raju / Reggie Raju / Glynnis Johnson
Bibliometrics / Reggie Raju / Jaya Raju / Glynnis Johnson
RDM Services / Reggie Raju / Jaya Raju / Glynnis Johnson
Research Landscape Analysis Service / Jaya Raju / Reggie Raju / Glynnis Johnson
Research Week / Reggie Raju / Jaya Raju / Glynnis Johnson
Skills Development and Offerings by LIS Schools / Reggie Raju / Jaya Raju / Glynnis Johnson
Conclusion / Reggie Raju / Jaya Raju / Glynnis Johnson
End notes / Reggie Raju / Jaya Raju / Glynnis Johnson