Crucial conversations : tools for talking when stakes are high
Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author)
"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career"--The dust jacket
Informational works
xviii, 244 pages ; 24 cm
9780071775304, 9780071771320, 0071775307, 0071771328
733937328
Foreword To The Second Edition Foreword To The First Edition Preface Acknowledgments Chapter 1: What’s a Crucial Conversation? Chapter 2: Mastering Crucial Conversations Chapter 3: Start with Heart Chapter 4: Learn to Look Chapter 5: Make It Safe Chapter 6: Master My Stories Chapter 7: STATE My Path Chapter 8: Explore Others’ Paths Chapter 9: Move to Action Chapter 10: Yeah, But Chapter 11: Putting It All Together Afterword Endnotes Index
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