Mediation in the campus community : designing and managing effective programs
"This practical guide is for academic professionals who want to design, implement, manage, and evaluate effective mediation and conflict resolution programs on their campuses: Author William C. Warters offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on various case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs - including tips on training program staff, promoting the program, evaluating results, expanding conflict intervention options, and more."--Jacket
Print Book, English, ©2000
Jossey-Bass Publishers, San Francisco, ©2000
Handbooks and manuals
xvii, 283 pages ; 28 cm.
The growing need for conflict resolution strategies in higher education
Why mediation makes sense for academic organizations
First steps in building a program
Identifying and training mediators
Publicizing the program and creating referral systems
Operating and maintaining the program
Implementing strategies for evaluation and feedback
Expanding conflict management options beyond the mediation table
"CREnet, Conflict Resolution Education Network."