Disney U : how Disney University develops the world's most engaged, loyal, and customer-centric employees
Doug Lipp (著者)
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years
紙本圖書, English, 2013
McGraw-Hill Education, New York, 2013