The handbook of behavioral operations management : social and psychological dynamics in production and service settings
Elliot Bendoly (Editor), Wout van Wezel (Editor), Daniel G. Bachrach (Editor)
This handbook provides easy-to-access insights into behavioural phenomena common to production and service settings. The text provides ready-to-play games and other activities that allow instructors to demonstrate the phenomena in class and corporate training settings, and applicable prescriptions for practice. The text relates biases and heuristics leveraged by workers and managers to their motivations and the complex real-world dynamics of a variety of operations management and supply chain contexts
eBook, English, 2015
Oxford University Press, Oxford, 2015