Unreasonable hospitality : The remarkable power of giving people more than they expect
Will Guidara (Author)
Presents a leadership philosophy rooted in creating extraordinary, personalized experiences--what Will Guidara calls "unreasonable hospitality." Drawing from his transformation of Eleven Madison Park into a world-class restaurant, Guidara shares vivid examples (like impromptu beach parties and sledding trips) to show how exceeding expectations fosters loyalty and joy. He applies these lessons to any industry, showing how empowering teams, practicing intentional praise and criticism, and focusing on emotional connection can build meaningful culture and long-term success
Print Book, English, 2022
Optimism Press, [New York], 2022