The man who discovered quality : how W. Edwards Deming brought the quality revolution to America : the stories of Ford, Xerox, and GM
"Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph. That philosophy, its charismatic inventor, and the story of its adoption by American companies like Ford, General Motors, Nashua Corporation, and Xerox are profiled in this immensely readable, well-researched book. Clearly and incisively, The Man Who Discovered Quality beckons us away from number-crunching and management by objective toward customer satisfaction, constant improvement of every management process, and ongoing employee involvement. The result is a front-line report on the revolution that changed "quality" from a hip buzzword into a science." ""The prevailing system of management is destroying our people--killing their intrinsic motivation, self-esteem, and curiosity to learn. Our recovery requires optimization of the whole system. Andrea Gabor's book is a good place to start." Book jacket."--Jacket
Print Book, English, 1992, ©1990
Penguin Books, New York, N.Y., 1992, ©1990