Success with the gentle art of verbal self-defense
Suzette Haden Elgin (Author)
In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse ... gently defuse it ... and replace it with clear, courteous, effective communication
Print Book, English, 1989
Prentice Hall, Business & Professional Division, Englewood Cliffs, N.J., 1989