Quality and me : lessons from an evolving life
"One of the nations's most influential management consultants, Philip B. Crosby founded the movement that awakened American business to the importance of quality management. This autobiography spans forty years of his fascinating career. Beginning with an early stint in the U.S. Navy, Crosby recounts his rise from junior engineer to vice president of the ITT Corporation, the world's first major conglomerate. He recalls his working relationship with the legendary Harold Geneen and relates the events behind the creation, and later the re-creation, of his own consulting firm." "But this is more than just a personal history. Crosby, who is renowned for making the concepts of quality accessible to millions of managers around the world, combines tales from his career with specific insights into the theories and practices that made him one of America's most influential businessmen. In each chapter he summarizes the most important learning points from each stage of his career. These learning points are collected for easy reference in the concluding chapter, "Guidelines for Browsers."" "Executives, managers, and business students will find a wealth of wisdom and practical advice in his absorbing account of a life's worth of successes, setbacks, and lessons learned."--BOOK JACKET
Print Book, English, ©1999
Jossey-Bass, San Francisco, Calif., ©1999