The ETTO principle : efficiency-thoroughness trade-off : why things that go right sometimes go wrong
Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupation with failure is near universal and can be found in all fields of application. One consequence of this has been a bias towards the study of performance failures, leading to a neglect of normal or "error-free" performance. The common, unspoken assumption is that failures and successes have
eBook, English, ©2009
Ashgate, Farnham, England, ©2009