Understanding variation : the key to managing chaos
Donald J. Wheeler (Author)
"We live in the Information Age, and much of that information comes to us in the form of numbers. Before numerical information can be useful, however, it must be analyzed, interpreted, and assimilated. Unfortunately, teaching the techniques for making sense of data has been neglected at all levels of our educational system. As a result, throughout our culture there is little appreciation of how to use effectively the volumes of data generated by business, government, and the media. Thousands of readers have found this book to be the remedy."--Publisher's website
Print Book, English, 2000
2nd ed
SPC Press, Knoxville, Tenn., 2000