Front cover image for The call center dictionary : the complete guide to call center & customer support technology solutions

The call center dictionary : the complete guide to call center & customer support technology solutions

About CRM (Customer relationship management), telemarketing, customer service, voice processing, switches, software, training, call center management

Print Book, English, ©2002
CMP Books ; Distributed to the Book trade in U.S. and Canada by Publishers Group West, New York, Berkeley, CA, ©2002