The Quality revolution : a history of the quality movement
Mouradian, who is not identified, begins before the dawn of civilization to trace the quest for product quality to the present, project it into the 21st century. He often delves into the techniques, strategies, principles, and philosophies used through the centuries, but assumes no technical background. Annotation copyrighted by Book News, Inc., Portland, OR
Print Book, English, 2002
University Press of America, Lanham, Md., 2002