The Six sigma handbook : a complete guide for green belts, black belts, and managers at all levels
"The Six Sigma Handbook is the comprehensive reference guide you need to successfully implement Six Sigma. It describes the statistical tools and problem-solving techniques that comprise Six Sigma, explaining how to use them effectively throughout your organization. Author/consultant Thomas Pyzdek offers guidance and direction on fulfilling the Six Sigma promise in your company - and avoiding the traps and pitfalls commonly encountered."--Jacket
Print Book, English, ©2003
Rev. and expanded ed
McGraw-Hill, New York, ©2003