Lean office and service simplified : the definitive how-to guide
Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management
Print Book, English, ©2011
CRC Press/Taylor & Francis Group, Boca Raton, ©2011