Service management principles for hospitality and tourism
Jay Kandampully (Author), David Solnet (Author)
This title guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience
Print Book, English, 2018
Third edition
Goodfellow Publishers Ltd ; Kendall Hunt Publishing Company, Oxford, Dubuque, IA, 2018