CORRECTIVE AND PREVENTIVE ACTION
Corrective action arising as a result of customer or consumer complaints and/or customer depot rejections needs to be formally controlled. Corrective action procedures should be established not only for the manufacturing process, but also during receipt, storage and distribution, including the transport of raw, part-processed and finished products. Corrective and preventive action (CAPA) is a term often used in good manufacturing practice (GMP), hazard analysis critical control point (HACCP) and threat analysis critical control point (TACCP) to describe the processes organisations undertake to eliminate non-conformity. Preventive action arises following identification of a weakness in the food safety management system (FSMS), food integrity management system (FIMS) or quality management system (QMS) as a result of inspection, monitoring or verification, including audits and management review processes, trend assessment and risk analysis
Chapter, 2018