Juran's Quality Handbook The Complete Guide to Performance Excellence, Seventh Edition
Cover -- Title Page -- Copyright Page -- About the Editor -- Contents -- Contributors -- Preface -- Introduction: Quality and Performance Excellence -- 1 Universal Principles of Quality Management -- 2 Developing an Excellence Culture -- 3 Developing the Quality and Excellence Office -- 4 Quality Planning and Design of New Goods and Services -- 5 Quality Improvement and Breakthrough Performance -- 6 Quality Control to Assure Compliance to Customer Requirements -- 7 Strategic Planning and Performance Excellence -- 8 Organization Roles to Support a Quality and Excellence Culture -- 9 Quality Assurance and Audits -- 10 The Board of Directors and Organizational Excellence -- 11 ISO 9000 Quality Management System -- 12 The Role of Statistics and Probability -- 13 Managing Risk -- 14 Lean Techniques and the Shingo Prize -- 15 Six Sigma: Breakthrough to In-Process Effectiveness -- 16 Root Cause Analysis Methods -- 17 Continuous Innovation Using Design for Six Sigma -- 18 Benchmarking: Best Practices for Market Leadership -- 19 Graphical Tools to Improve Process Performance -- 20 Accurate and Reliable Data and Measurement Systems -- 21 Managing Quality in Operations: Service -- 22 Managing Quality in Operations: Manufacturing -- 23 Managing Quality in the Supply Chain -- 24 Inspection, Test, and Measurement -- 25 Organization-Wide Assessment of Quality -- Appendix I. Sample Competency Matrices and Job Profiles -- Appendix II. Tables and Charts -- Glossary of Acronyms -- Glossary of Terms -- Name Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- V -- W -- Y -- Z -- Subject Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y -- Z
eBook, English, 2017
McGraw-Hill Education, New York, N.Y, 2017