Quality government : designing, developing, and implementing TQM
"This is the most practical guide available for clearly demonstrating how to implement TQM within any government agency - on any level. The step-by-step system for success provides principles and examples designed by experienced government officials who have been through numerous quality initiatives." "Packed with reality-based examples, the first chapters present the theoretical aspects of TQM. Remaining chapters focus on implementation. Quality Government tells you what to expect ... how implementation is accomplished ... and what can be learned."--Jacket
eBook, English, ©1996
St. Lucie Press, Delray Beach, FL, ©1996