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WorldCat.org

9 Action; When to take action; What action to take; Plan-do-check-act; Problem-solving; Maintaining the gain; Adjusting measurements and targets; Summary; 10 Involving People; One versus many; Motivation and enthusiasm; Motivational theory; Removing fear; Responsibility; People-friendly measurements; People-oriented actions; Summary; PARTS LOOKING BEYOND THE BASICS; 11 International Standards; Measurement standards; ISO 14001; ISO 9001; Award schemes; Other standards; Further development; Summary; 12 Quality Costs; What are quality costs?; Cost models; Why bother with quality costs?

The Organizational Measurement Manual