The regulatory craft : controlling risks, solving problems, and managing compliance
Annotation. This books tackles one of the most pressing public policy issues of our timethe reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities which involve the delivery of obligations rather than just services
eBook, English, ©2000
Brookings Institution Press, Washington, D.C., ©2000